XingKun Packing Products Co., Ltd. (“XingKun,” “we,” “our,” or “us”) values the privacy, confidentiality, and commercial security of our customers, suppliers, and website visitors. As a custom printing and packaging manufacturer, we understand that our clients may share unpublished product concepts, brand assets, dielines, artwork files, technical drawings, mold structures, and other confidential business information with us during the quotation, sampling, production, and fulfillment process. This Privacy Policy explains how we collect, use, store, share, and protect such information. XingKun’s website also states that it explains how information is collected, used, shared, and processed, which aligns with the purpose of this page.
1. Information We Collect
We may collect the following information:
- Contact information, such as name, company name, email address, phone number, and shipping/billing address.
- Inquiry and order information, including product specifications, quantity, design files, sample requests, and shipping requirements.
- Technical and usage information, such as IP address, browser type, device information, cookies, and website interaction data.
- Business communication records, such as emails, chat messages, quotations, proofs, approvals, complaints, and after-sales records.
2. How We Use Information
We use personal and business information to:
- Respond to inquiries and provide quotations.
- Prepare and approve digital proofs, samples, and production files.
- Manufacture, package, ship, and deliver custom products.
- Provide customer service, quality support, and after-sales communication.
- Improve our website, production process, service quality, and security.
- Comply with legal, tax, accounting, customs, and regulatory obligations.
3. Confidentiality and IP Protection
Because many of our projects involve unreleased brand assets, licensed artwork, and proprietary packaging concepts, XingKun treats customer files and product data as confidential business information. We will not disclose, sell, rent, publicly display, or use customer artwork, sample designs, mold structures, or product concepts for marketing, exhibitions, catalogs, or third-party production without the customer’s prior written authorization. This commitment is especially important for OEM and ODM projects involving brand owners, retailers, and other buyers sensitive to intellectual property and trade secrets.
4. Data Security
We use reasonable administrative, technical, and physical safeguards to protect customer data from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include restricted access permissions, secure storage systems, password protection, controlled file handling, and internal confidentiality controls. Where printed waste, defective samples, or rejected items contain customer logos or brand content, we may destroy them by secure physical disposal or shredding to reduce the risk of unauthorized circulation.
5. Sharing of Information
We may share information only when necessary with:
- Production, finishing, logistics, and shipping partners.
- Payment processors and financial service providers.
- Professional advisers, auditors, and legal or compliance advisors.
- Government authorities, customs agencies, or regulators when required by law.
We require appropriate confidentiality protections from relevant third parties where commercially reasonable.
6. International Transfers and Compliance
Because we serve international clients, your information may be transferred to or processed in countries other than your own,We aim to handle personal information in a manner consistent with widely recognized privacy principles. This page is not intended to create rights beyond those required by applicable law, but it reflects our commitment to responsible data handling for global buyers.
7. Cookies and Analytics
Our website may use cookies or similar technologies to improve site functionality, measure performance, and understand visitor behavior. You may be able to adjust cookie settings through your browser. Disabling cookies may affect certain features of the website.
8. Data Retention
We retain information only for as long as reasonably necessary for business, legal, tax, dispute-resolution, and operational purposes. Order files, proof approvals, and production records may be retained to support repeat orders, warranty handling, and quality traceability.
9. Your Rights
Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also request that we explain how your data is used or shared, subject to legal and commercial confidentiality limits.
10. Contact Us
If you have questions about this Privacy Policy or our handling of confidential information, please contact us using the information below:
- Company Name: Shenzhen XingKun Packing Products Co., Ltd.
- Website: https://www.xkdisplay.com/
- Email: xingkun9999@126.com
- Phone: +86 138-2368-3306
